As the owner of Payex Dashboard, you can add new users, login to your Payex Dashboard. In your Users Dashboard you will see an interface that looks like a picture below:

The below table gives details on each permission settings that you can set for users:

Keep your logins and password safe

Keep your login details and password to yourself in order to prevent unauthorized access to your dashboard, and clear the login details from your browser. Please also stay alert and avoid any phishing and pop-ups that might request for your login details.

API key

We provide unique API keys that allows you to interact with our system. You will be required to use your API keys to execute any transactions. Please make sure that you do not share your API keys to anyone.

A. Side Bar

To choose feature available on Dashboard.

B. Settings

If you want to manage business and account details.

C. Help

To contact Payex Merchant Support on WhatsApp at +60192713728

Our chat support is available during our operational hours, which are:
Monday – Friday: 9 am – 6 pm.

Even when we’re not available, you can still use this button to send inquiries to our friendly merchant support team.

Example of use case as below:

A has Payex dashboard 
A wants to give B access to view the sales
A wants to give C access to check settlement
A wants to give D access to create payment link

A, B, C and D are accessing to the same portal

Step 1: Login to Payex’s portal

• Log on to our portal at https://portal.payex.io/Home, and key-in your credentials.

Step 2: Select “Users”

• Click “Users“

Step 3: Create user group

• Click “Create”

Step 4: Fill out user group’s details

• Fill out the relevant details:

a. Name – fill out the name of your user group
b. Access Control – select the relevant access control for this user group
c. Default Group – toggle right the button if you would like to make this group as default group

• Click “Confirm” to add the user group

Step 5: Edit user groups

• You can edit and view the related users
• Toggle left the button to deactivate the user group

Step 6: Create users

• Click “Users”
• Click “Create”

Step 7: Fill out users’ details

• Fill out the relevant details and share the email and password to the user
• Select the relevant user group for the user
• Click “Confirm”

Step 8: Edit the users

• You can edit / view / reset password
• Toggle left the button to deactivate the user

• Log on to our portal at https://portal.payex.io/Home, and key-in your credentials.

Business Account Details

• You can set up your business information (Business logo, business name, notification email, contact number and website) on Settings -> Account Details
• Your updated merchant name & logo will be displayed at the payment page, refer example in payment link below. Please note that logo update may take a little longer to reflect when using the API method, approximately 30 minutes.

Address

• You can also update your own registered business address Settings -> Address

Change Password

• In Your Profile, you can change your password

Bank Details

• In order to request for change in bank account details, please contact merchant support via email at merchantsupport@payex.io or Whatsapp at +60192713728

Go to Settings > Subscriptions and Emails > Update Email Settings

Log on to our portal at https://portal.payex.io/Home, and key-in your credentials.

Step 2: Filter to view status of all transactions

• A: Click “Transactions” on the left panel
• B: In order to view all status of transactions, change the filter from “Sales” to “All“

Step 3: View more details of each transaction

There are two options for this:

Option 1: Click the “+” button

To view more detailed information such as description and delivery address, simply click the “+” icon next to the transaction row.

Payex Dashboard on success (sales) transaction example

Payex Dashboard on failed transaction example

• Filter “Failed” to view all failed payment transactions by your customers
• Note that Failed code (Auth Code) is not displayed in the dashboard. Merchant needs to refer to the Excel for this (refer below)

Option 2: Download Excel

To download all transactions into an Excel file for your internal reporting/tracking, simply click the “Download Excel” button. The file will be named “Transaction.”

Reason of my customer’s failed payment transactions

• You can easily find the Failed code for each transaction in the Excel file by looking at the “Auth code” column in the report.
• Example of Failed code as below under the “Card” section:
  • Auth Code 57: “Transaction Not Permitted to Cardholder”
    Auth Code 21: “No Transactions”
  • Refer here to the list of response code from Payex

Available Columns

Below are the available columns in the Transaction Excel that you may refer to:

1. Date
2. Merchant
3. Collection
4. Collection ID
5. Status
6. Customer Name
7. Email
8. Contact Number
9. Currency
10. Base Amount
11. Amount
12. Refund Amount
13. Transaction Type
14. FPX Buyer Bank Name
15. FPX Buyer Name
16. Cardholder Name
17. Card Number
18. Card Brand
19. Transaction ID
20. Reference Number
21. Mandate Reference Number
22. Collection Number
23. Collection Reference Number
24. Payment Intent
25. External Transaction ID
26. Response
27. Auth Code
28. Auth Number
29. Description
30. Split Amount
31. Split Rule
32. Split Type
33. Split Description
34. Delivery Address
35. Postcode
36. City
37. State

• Settlement is the process in which the money received from your customers is settled by Payex to your bank account.
• Settlements for all payments are done in RM (Malaysian Ringgit).
• Payex will deduct the fees before settlement to the merchant’s bank account.

Settlement Frequency

• The settlement days are varied depending on the mode of payments that have been transacted.
• Our settlement cycle is T+X working days, T being the date of transaction.
• This means that the captured payments are settled within X working days from the date of transaction.

Step 1: Login to Payex’s Portal

Log on to our portal at https://portal.payex.io/Home, and key-in your credentials.

Step 2: Navigate to Settlements

• Please note that you will not be able to locate the Settlement ID if the settlement is not due yet
• If your settlement is already due, click “Settlements” on the left panel
• Filter the due dates of your settlement (e.g. T+3 working days for Payex CIMB credit card instalment)
• Each settlement has a Settlement ID (e.g. BA124971120231109) and you can see this number in the ID column

Step 3: View more details of each settlement

There are three options for this:

Option 1: Click the “+” button

• As one settlement could include multiple transaction’s settlement, click the “+” button to expand the settlement row. You will get to view more details of each settlement alongside the transaction ID.
• Click “View” to navigate back to the specific transaction at the Transaction History dashboard

Option 2: Download Excel

Click the “Download Excel” button to extract all settlement information into an Excel file named “Settlement“.

• You can download a daily, weekly, monthly or yearly report by filtering the date field.

• The report contains settlement amount with the corresponding Transaction IDs and Settlement IDs. Refer sample columns on settlement details from the Excel file below.

Option 3: Download Invoice

Click the “Download Invoice” button to extract all settlement expenses into an Invoice (PDF file) to track your company MDR expenses for accounting purpose.

• Click “Download Invoice” for total settlement expenses invoice (e.g. you may filter the dates by monthly settlement)
• Click “Invoice” for individual settlement expense invoice

Refer below for example of Settlement Invoice

Step 4: Reconcile Settlement with your Bank Statement

Available Columns

Below are the available columns in the Settlement Excel that you may refer to:

1. SettlementDate
2. TransactionDate
3. MID (Merchant ID)
4. Merchant
5. SubMID
6. SubMerchant
7. SettledBy
8. Type
9. Description
10. SettlementId
11. TransactionId
12. ReferenceNumber
13. MandateReferenceNumber
14. CollectionNumber
15. CollectionReferenceNumber
16. TxnType
17. BaseCurrency
18. BaseAmount
19. BaseMDR
20. Currency
21. Gross
22. MDR
23. Comm
24. Net
25. NetPayex
26. NetOthers

Example of use case as below:

(Principal account) ("A")
sub-account 1 -("B")
sub-account 2 ("C")
sub-account 3 ("D")

A can see all the sales of A, B, C & D (in aggregate in 1 portal)
A can also click B to view B's individual sales
B can also see it's B individual sales

Step 1: Login to Payex’s portal​

Log on to our portal at https://portal.payex.io/Home, and key-in your credentials under your Payex principal account.

Step 2: Navigate to Settings > Click Registration Link

Step 3: Generate sub-account registration link

A: Select “Sub-account“

B: Toggle right if the sub-account user is to be created under the same company

C: Toggle right if pricing plan to be displayed during sub-account user registration (however this is not relevant for such registration)

D: Click “Generate“

• You may register for a sub-account under same company/SSM with different bank account from the principal account already registered with Payex
• You may even register for a sub-account under different company/SSM with different bank account from the principal account already registered with Payex

Step 4: Copy the sub-account URL link to the user for self-registration

• Similar to merchant application, Sub-account user need to fill up all the required details on the self-registration link

What to take note:

• The Merchant Email must be different from the principal account.
• The Finance Notification Email can remain the same or different as the principal account’s notification email.

• Sub-account user may choose to register a different bank account for settlement purpose. *Skip if bank account is the same as principal account.

• Sub-account user can leave the services unchecked. Note that all user sub-accounts will have access to similar payment services as merchant primary account
• Sub-account user only need to tick the consent checkbox and captcha checkbox on the final screen
• Sub-account user clicks “Register” and Done!

Next steps after registration:

1. Just like the Payex standard merchant application process, once you submit your sub-account registration, our team will review it. If your application is approved, we’ll notify you via email and WhatsApp within 1-3 working days.
2. The sub-account user will need to verify the letter of offer/agreement received from us. Once you accept and click agree to it, you will receive another email with Payex Login Details.
3. Login to Payex Dashboard and you are all set to test out our features and start real transaction in live mode with your customers.

• Merchants have to manually refund to the customer after receiving settlement from Payex

To refund for:

– Visa / Mastercard
– eWallet (Grab Pay, Touch N’ Go, Shopee Pay, Alipay, WeChat Pay)
– Atome / PayLater by Grab

• Log in to Payex portal > Click “Transaction” > select the transaction merchant wants to refund > click “3-dots” > click “Refund”
• **No rates incurred if void on the same day (before 12am)

To refund for Credit Card Instalment

• No cancellation, no void and no refund allowed for credit card instalment
• Merchant can manually refund to the customer after receiving the settlement from Payex

To refund for Subscription Payment via Visa / Mastercard

• Log in to Payex portal > Click “Transaction” > select the transaction merchant wants to refund > click “3-dots” > click “Refund”
• **No rates incurred if void on the same day (before 12am)

To refund for Subscription Payment via bank account

• Merchants have to manually refund to the customer after receiving settlement from Payex

To refund for Riipay

• Please WhatsApp Riipay Support Team at +60 16-552 5768